Duty & Advice

Duty and Advice Team

Practitioners should first seek advice and information from their own agency line manager and agency safeguarding lead if this support is available.

If this support is either not available, or does not resolve the issue, practitioners can seek advice and information through a conversation with Duty and Advice at the Front Door. Where the support is usually available but not available on the day, practitioners should not wait for their colleague to return to work and thus delay contacting the Front Door.

When a practitioner is concerned that a child is at risk of or is experiencing significant harm, they must follow their agencies policies and procedures and ensure Duty and Advice at the Front Door are contacted immediately.

If the issue can't wait until the next working day please contact the Children's Emergency Duty Team on 01484 414933 and provide them with as much information as possible.

Information Sheet for Professionals 

What to do if you are concerned for the safety of a child

If you suspect that a child or young person is being harmed or is at risk of being harmed then you have a duty to report it immediately.

If you are ever concerned that a child is in immediate danger please call the police on 999.

Child abuse can have major long-term effects on all aspects of a child’s health and well-being. Children and young people are dependent on others for their survival and have a right to be protected and to have someone who will act on their behalf. If you are a member of the public you may first like to discuss your concerns with someone who works with children and families, such as your health visitor, social worker, school nurse or teacher (as all schools have a teacher responsible for child protection). 

Please act promptly!.

To report a concern if you are a member of the public:  

During office hours

You can call Children’s Social Work Services on 01484 456848 (Monday to Friday 9am to 5pm).

You can also discuss your concerns with someone who works with children and families, e.g. your health visitor, social worker, school nurse or teacher (all schools have a teacher responsible for child protection).

Out of office hours

If you think a child is in immediate danger please call the police on 999

To report a concern if you work with children or young people (either paid or unpaid):  

During office hours

Call the Duty and Advice team on 01484 456848 (Monday to Friday, 9am to 5pm).

Out of office hours

If the issue can't wait until the next working day please contact the Children's Emergency Duty Team on 01484 414933  and provide us with as much information as possible.

Duty & Advice email is DutyandAdvice@kirklees.gcsx.gov.uk, however a phone call to Duty & Advice is required prior to any decision of submission of the contact form.

Contacting Kirklees Children’s Services Duty and Advice Team

A new process has been implemented in Duty and Advice which went live on 11th October with the key focus on partners calling the Duty and Advice Team and having a conversation with a Social Worker about the concerns they have about a child and their family.

A simplified contact form to replace the existing MARF has been produced. To help partners understand what the Duty and Advice Team need to know during this call we have produced a flow chart attached to the Contact Form. Prior to making a call to Duty and Advice, partners need to gain consent from families to contact Children’s Services, unless to do so would put a child at risk of further harm. A Social Worker in Duty and Advice is able to talk to partners about how to gain consent, but is not allowed to share information or offer advice about a family without consent.

Please be aware that Kirklees Duty and Advice will no longer be accepting MARF’s and contact forms should only be sent following agreement that this has been agreed with the Duty and Advice Social Worker.

To contact Duty and Advice please call 01484 456848

View the document here.

Enquiries needing an immediate response:  

Enquiries which can wait until the n​ext working day:

Who to talk to if you are a child  

If you have been hurt by anybody, or an adult or another young person has done something that makes you feel upset or scared, it is important that you tell somebody so that you can get the support and protection you need.

 You can contactChildren’s Services on 01484 456848 (Monday to Friday 9am to 5pm), you don't need to a give your name if you don't want to. Or you can speak to someone at Child line on 0800 1111 (calls are free and confidential), or through their website.

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